1. We Respect Your Privacy
All Star Tours respects your right to privacy and is committed to safeguarding the personal information of our customers and website visitors. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your personal information.
“Personal Information” refers to information we hold that can identify you or where your identity is reasonably apparent from the details provided.
2. Collection of Personal Information
All Star Tours may collect and store personal information you provide through our website, directly to us, or in other ways.
Basic details such as your name, phone number, address, and email address may be collected so we can send information, updates, and process bookings. We may also collect additional information when you provide feedback, update your preferences, respond to promotions, provide financial details, or communicate with our team.
Any other information you provide while interacting with us may also be collected.
3. How We Collect Your Personal Information
All Star Tours collects personal information in various ways, including electronically, in person, or over the phone, as well as through our website when you access our services.
This may occur when you complete a form, provide details by email, or communicate directly with us.
4. Use of Your Personal Information
All Star Tours uses your personal information to provide updates, services, and information relevant to your booking or enquiry. We may also notify you about new products, services, or opportunities.
We may contact you via telephone, email, text, or post.
5. Disclosure of Your Personal Information
We may disclose your information to employees, contractors, service providers, or agents when necessary for business operations.
Your personal information may also be shared to comply with legal requirements, such as responding to court orders or law enforcement requests.
We may disclose information to protect the legal rights, trademarks, property, or safety of All Star Tours, our website, customers, or third parties.
Information may also be stored or processed outside of Australia where required.
In the event of a business sale, transfer, or change of ownership, customer databases (including personal information) may be transferred to the new owner, with confidentiality obligations in place.
By providing personal information, you consent to this Privacy Policy and the types of disclosures outlined above. Where possible, we require third parties to comply with this Privacy Policy.
6. Security of Your Personal Information
All Star Tours takes all reasonable steps to keep your information secure. We use physical, electronic, and managerial safeguards to protect against misuse, loss, or unauthorised access.
However, transmission of information over the internet is at your own risk, and while we take precautions, we cannot guarantee complete security.
7. Access to Your Personal Information
You may request access to the information we hold about you under the Privacy Act 1988 (Cth). A small administrative fee may apply. To request this, please contact us at Admin@AllStarTours.com.au
.
In certain circumstances, we may refuse access in accordance with the Privacy Act.
8. Complaints About Privacy
If you wish to make a complaint about how we handle your personal information, please write to:
All Star Tours
PO Box 82, Caloundra, Queensland 4551, Australia.
We take complaints seriously and will respond promptly.
9. Changes to Privacy Policy
This Privacy Policy may be updated from time to time. Changes will take effect immediately once posted on our website. Please check back periodically to stay informed.
10. Website
When you visit our website www.AllStarTours.com.au
, we may collect details such as browser type, operating system, and referring websites. This helps us improve services and analyse visitor behaviour.
Our website may use cookies to improve user experience and deliver personalised content. You can disable cookies via browser settings, but this may affect functionality.
We may also use cookies to track website traffic or display relevant advertising via third-party services like Google Ads.
From time to time, our website may include links to third-party websites. Please note that All Star Tours is not responsible for the privacy practices of external sites.
11. General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA), you have rights under GDPR regarding your personal data.
We rely on the following lawful bases for processing:
To fulfil a contract with you.
Where consent is provided (e.g., email subscriptions).
For legitimate business interests (analytics, service improvement).
GDPR Rights include:
Right to be informed
Right of access
Right of rectification
Right to erasure (“to be forgotten”)
Right to restrict processing
Right to object
Right to data portability
Right not to be subject to automated decision-making
You may withdraw consent at any time by contacting Admin@AllStarTours.com.au
. Please note, withdrawal may limit your access to services.
All data is stored securely and only accessed by authorised personnel. We implement appropriate technical and security measures to safeguard your data.
By providing personal information, you acknowledge and consent to possible international transfers of data, with third parties required to comply with GDPR standards.
12. Disclaimer
Use of this website is at your own risk. While All Star Tours takes all reasonable measures to secure your information, we disclaim liability for unauthorised access where permitted by law.
By using our website, you agree to indemnify and hold harmless All Star Tours from any claims, damages, or expenses arising from your use of our services or website.
Contact
If you have any questions about this Privacy Policy or would like to access the information we hold about you, please contact us at:
📧 Admin@AllStarTours.com.au
🌐 www.AllStarTours.com.au
