Please read the following Terms & Conditions carefully;
All Star Tours asks you to consider the following Terms & Conditions prior to making a reservation.By booking with us and paying the deposit and full payment, you acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions.All Star Tours may amend these terms and conditions at any time. All amended Terms & Conditions shall automatically be effective upon being posted on this website. Accordingly, we recommend you check the website frequently for any changes to these Terms and Conditions.If you have paid a deposit on a tour, All Star Tours will notify you as soon as possible of any changes to the tour.
Exchange Rates & Final Costs:
All Star Tours maintains a dynamic approach to pricing. Although we endeavour to provide a set price for tours, we have outlined All Star Tours pricing policy:
Current Pricing:
Tour rates are accurate at the time of publication but are subject to revision.
Adjustments for Fluctuations:
In response to significant shifts in exchange rates or major changes to government taxes impacting a significant increase to service costs, prices may be adjusted accordingly.
Consideration of Cost of Living:
Significant increases in living expenses may prompt adjustments to tour prices.
Flexibility in Pricing:
The company reserves the right to modify prices as needed, indicating that initially quoted prices may change.
Price Stability Not Guaranteed:
Despite receiving payments (deposit and tour invoice), prices are not guaranteed to remain unchanged. Guests should be aware of the potential for adjustments even after making a payment.
Continued Adjustment Authority:
Final tour cost adjustments may occur even after the initial deposit & tour payment has been received, up until the start of the tour; particulars of the tours may change.This policy enables All Star Tours to adapt to economic changes while ensuring transparency and flexibility for customers throughout the booking process.I wish to confirm that I will cap the price of the tour as is unless the Australian Dollar rises or decreases by 10 cents (10%)."Should the exchange rate change beyond these parameters, the total tour cost (increases or decreases) may be revised. The revision to tour costs affected by the exchange rate differential will be limited so that they only reflect the change between the baseline exchange rate (as at 12/7/2024 - 12 midday) and the new exchange rate at the time the exchange rate fluctuation is incurred by the tour operator. Any proposed changes to total tour costs will be advised to the customer with ample notice."
RESERVATION AND DEPOSIT:
For most Bookings except Italy: AU $1,000.00 per person non-refundable deposit is required to confirm your place on a Tour.Cash/cheque and Bank Transfers are available. Deposits are non-transferable.Please complete the ‘Booking Form’ via the tour webpage and forward a photocopy of the front page of your passport.
RECEIPT OF DEPOSIT
By sending a deposit, the client agrees to be bound by the terms and conditions set forth in this document. A receipt for your deposit and final payment will be sent within 7 days after confirmation of bank receipt.
BALANCE OF PAYMENT
Final balance is due to be received by All Star Tours 90 days prior to the confirmed tour departure date.Failure to pay the full amount 60 days before your Tour, All Star Tours shall have the right to cancel your booking and retain your deposit.
CANCELLATION POLICY – ALL TOURS
All cancellations must be received in writing. Email confirmation is permitted.If cancelling 79 days or less prior to the Tour, a cancellation refund fee of 75% applies.If cancelling 49 days or less prior to the Tour, a cancellation refund fee of 50% applies.If cancelling 30 days or less, a cancellation refund fee of 10% applies.If cancelling 21 days or less, there is likely to be no cancellation refund. (Apply for travel insurance)
INSURANCE
Insurance is compulsory on an All Star Tours journey. It is a condition of travel that each passenger is adequately covered by a proper insurance cover. Please also check the contingencies of your prospective insurance cover and ensure you are aware of its conditions and omissions. We strongly advise you obtain travel insurance from time of booking to provide full cover.All Star Tours cannot in any way be made liable for any additional cost incurred by the customer on any tour.Travel insurance may be ‘attached’ to your credit card, although usually such cover is effective only if your travel arrangements have been purchased with the card.Insurance cover from credit cards often does not include payment of medical expenses. Please check your policy carefully.
It is generally recommended that you should also consider full comprehensive travel insurance.If you plan to use your credit card as your insurance cover, it is your responsibility to ensure that you meet the requirements set out by your credit card company in order to be effectively covered and that the cover offered is of a suitable standard.You should also travel with a copy of the travel insurance information booklet provided by your credit card (or have it on your phone/computer).To apply or to discuss Travel Insurance with All Star Tours, please Contact Us.
PASSPORTS AND VISAS
It is your responsibility to ensure that your passport is current. All international passengers require a current passport with a minimum of 6 months validity after the return date of any tour and at least two blank pages for immigration and visa stamps. Visa requirements vary for different nationalities and depend on the countries visited during the tour. Visa advice is given prior to each tour.Passport and visa requirements are not our responsibility.We are not liable for any loss or expense due to a passenger’s failure to have a valid passport or visa. We will advise procedures for obtaining a visa (if applicable) and provide assistance regarding an application if required.For security reasons, all international travel and hotels require your name exactly as it appears in your passport; it remains your responsibility to advise these details correctly. If you do not provide the correct information you may not be able to travel and international domestic flights may be required to re-issue airline tickets or other documentation, the passenger will bear all costs incurred.Ultimately, All Star Tours cannot be held responsible for any delays, damages and/or losses, including missed portions of tours, related to improper or insufficient travel documentation.
INTERNATIONAL FLIGHT DETAILS
All Passengers are requested to provide All Star Tours with their international flight schedules no later than 30 days prior to tour departure.All Star Tours notes that tour participants are able to, but are under no obligation to purchase airline flights via All Star Tours.Please Contact Us if you require assistance with International flights.
PRICE POLICY:
All quoted prices are per person and are land-based only, including Twin/double occupancy (two guests sharing a hotel room).
Single Supplements prices are included.
Requests for triple rooms may be available but not always.The price includes planning, handling, and operational charges and is based on current rates of exchange, tariffs, and taxes as at time of Booking. All Star Tours reserves the right to adjust tour prices to cover changes in costs, tariffs, and taxes received after prices are published, and to reflect fluctuations in foreign exchange markets.All Star Tours is under no obligation to give breakdown costs involved in any tour. All tour prices are current at the time of publication and are susceptible to currency fluctuations.We reserve the right to alter the tour price in accordance with changes in foreign exchange rates and changes in prices for services and any changes from the ground operators in each country. You will be notified as soon as possible and you are required to pay any such increases before departure.Wherever possible, price increases will be absorbed by All Star Tours within a 5% margin. The tour price will also be reviewed if the price of the Tour decreases.
CHANGES TO THE ITINERARY:
All possible effort will be made to adhere to the published touring itinerary. Occasionally circumstances beyond our control will force changes, amendments, or modifications to the itinerary and its inclusions. All Star Tours cannot be held responsible for any omissions or modifications to the itinerary or the inclusions made as a consequence to these changes.All Star Tours also reserves the right to change the daily itinerary on tour due to weather conditions or circumstances beyond its control. These decisions are final and may not be disputed during or after the tour. We are keen for cooperation and flexibility where possible on tours.
INCLUSIONS:
Inclusions include all accommodation as noted in the itinerary; meals as specified; arrival and departure transfers (within 48 hrs of day one arrival and 48 hrs post last day of tour); fully-guided sightseeing and entrance fees, activities and shows that are noted in the itinerary; bottled water supplied only during transit in vehicle; English speaking services of one local tour guide, occasional specialised guide where noted in the itinerary.
EXCLUSIONS:
The tour price does not include international air or train fares.
It does not include hotel accommodation prior to day one, or the final day of the tour, costs associated with obtaining passports and visa fees; arrival and departure taxes, tariffs, levies and other charges including city taxes. Personal travel insurance, medical expenses and vaccinations and any other insurance charges are not included. In-country domestic airline travel upgrades, room upgrades other than that specified. Meals other than those specified in the itinerary including special menu selections otherwise not included, and all beverages with the exception of ‘welcome cocktails’; excess baggage fees, luggage delivery to/from tour and general postage; local tour guides during your free time; optional activities that require payment.It is the guest’s responsibility to ensure settlement of any charges made by a hotel (all hotels require your passport and validation of a credit card upon check-in) for extra services ordered directly by you, such as room service, mini bar, laundry, and communication charges.
GUARANTEED GROUP DEPARTURES:
All tour departure dates offered by All Star Tours are based on group touring programmes. The term ‘group tour’ is defined as having a minimum of 2 and a maximum of 14 passengers travelling.Once 2 guests are confirmed by deposit, a "Suggested Itinerary Tour" is guaranteed to depart.Once 4 guests are confirmed by deposit, a "Boutique Tour" is guaranteed to depart.
LUGGAGE:
Weight restrictions on some routes or in-country domestic flights may apply; all details will be provided with preliminary tour documentation. Baggage and personal effects are at owner’s risk throughout the tour program. Please check with your international carrier for other baggage restrictions applicable to your international flights.
TIPPING & PORTERAGE:
Most tours include basic tipping for the guides and drivers.
Drivers will assist with porterage for one suitcase per person for lifting suitcases in and out of touring vehicles. It is not included on the first or last days of your tour when arriving or departing your hotel independently.
Hotel and restaurant staff tipping is at your discretion.
Extra tipping is welcome as a perk; offer your leftover local cash to the guide & driver.
TRANSPORTATION:
Generally, you'll be travelling in comfortable medium or mini-coaches depending on the numbers on a tour and the country. All seats have seatbelts and are forward facing. Luggage is stored in a rear or under compartment. All vehicles are air-conditioned or with forced air vents and may have PA systems.Local transportation is used in some countries, as per the itinerary (trains, ferries, etc.).
HOTEL ACCOMMODATION:
We provide boutique hotels typically situated in or around city centers. In the rare event of a necessary hotel change, the substitute property will match or exceed the standard. Non-smoking rooms are preferred, but availability cannot always be guaranteed.
SPECIAL DIETARY REQUESTS:
Requests for special dietary requirements cannot be guaranteed at all hotels and restaurants. Please call our office for further clarification. Discussion with our local guide whilst on tour is essential.
SINGLE SUPPLEMENTS:
Individual passengers can request to be ‘matched’ with another guest to share a twin room of the same sex. Should a match not be found, part or all of the single supplement will be charged.Should you be ‘matched’ with another person, we cannot be held responsible if the choice is not to your satisfaction. Smoking: any twin match must understand that the room must be treated as a non-smoking room. Single rooms in some hotels are sometimes smaller than twin rooms.
SMOKING POLICY:
We ask you to refrain from smoking whilst in the company of other guests, guides, and drivers. We operate a strict ‘No Smoking’ Policy whilst on All Star Tours vehicles. Frequent comfort stops will allow free time for guests. Any passenger smoking onboard will be deemed in breach of contract and may be asked to leave the vehicle and tour immediately.
HEALTH REQUIREMENTS:
Guests are required to familiarise themselves with any health requirements specific to the countries being visited. Should any ailments exist at the time of booking or arise before departure, please call our office for clarification.
MOBILITY REQUIREMENTS:
Many tours include steep, uneven cobblestone streets and stairs. People with walking difficulties should consider this before booking. All guests should have a reasonable level of fitness. Guests requiring assistance must notify All Star Tours at the time of booking.
UNSUITABILITY:
All Star Tours may cancel or remove any passenger whose conduct is deemed incompatible with the group or whose health condition or mobility may pose a risk. Passengers without travel insurance will not be accepted.
UNUSED SERVICES:
No refund will be given for missed services not utilised including accommodation, meals, sightseeing, or other activities. No refunds are given for lost or unused tickets or vouchers.
CONSULAR ADVICE:
Passengers are responsible for consulting current travel advisories via their country’s official travel websites (e.g., www.dfat.gov.au for Australians). Travel at your own risk if advisories exist.
RESPONSIBILITIES:
All Star Tours acts only as a booking agent for services provided by third parties. While we select quality service providers, we are not liable for any loss, injury, or dissatisfaction caused by these providers.
WAIVER:
Activities during free time are at the guest’s own risk. By submitting the booking form, you accept responsibility for participation.
COMPLAINTS:
Notify All Star Tours and the local supplier immediately via our 24-hour emergency paging system.Written complaints must be submitted within 30 days of tour completion.
FORCE MAJEURE:
If the tour cannot proceed due to natural disasters, war, terrorism, industrial action, pandemics, or other events beyond our control, this agreement terminates, and no claim for damages may be made.
